Closed the venue and managed end-of-day cash procedures. Maintained a friendly, well-presented environment. Led shifts independently while ensuring guests received a friendly, welcoming experience. Resolved customer enquiries and complaints calmly and professionally.

Delivered friendly, efficient service. Processed cash and card payments accurately.

Opened the venue as key holder, preparing the bar and floor for service. Completed daily safety checks and performed safe counts, and handled admin tasks such as emails and bookings. Managed cellar operations (keg changes, cask line cleaning, stock rotation). Ran shifts independently and supported management during high-volume service. Managed bar stock ordering (fruit, milk, packaged snacks). Trained new staff and ran team incentives. Led beer masterclasses presenting brewing processes, beer history, and product knowledge.

Delivered friendly, efficient service across bar and floor, managing multiple tables during busy periods. Took orders, ran food and drinks, processed payments, and handled guest queries professionally. Supported smooth service by communicating clearly with the kitchen and FOH team.

Maintained high food quality and presentation standards during busy service. Worked efficiently under pressure, supporting smooth kitchen operations.