Process cash, EFTPOS, and card transactions accurately and efficiently. Deliver excellent customer service by professionally handling inquiries and resolving issues. Maintain speed and accuracy under pressure during peak trading hours, support team members to ensure smooth store operations, and demonstrate reliability and responsibility in all tasks. Regularly resolve customer complaints with practical solutions, and communicate clearly with customers and colleagues to maintain a positive shopping experience.

Provided table service, took orders accurately, coordinated with kitchen staff, and ensured timely delivery of meals. Delivered friendly customer interactions, managed multiple tables during busy periods, and supported the team to maintain service standards and customer satisfaction.

Postgraduate degree focused on data-driven decision making, analytics tools, and business insight. Developed analytical thinking, problem-solving skills, and an understanding of retail metrics useful for inventory and sales performance analysis.