Responsible for handling inbound and outbound calls regarding claim updates and inquiries. Communicated effectively with builders to confirm repair dates. Reviewed builder reports and scope of work, and wrote denial letters when necessary. Managed customer de-escalation to maintain satisfaction.

Developed skills in customer interaction and worked towards achieving daily KPIs in a fast-paced retail environment.

Provided excellent customer service in a food kiosk, responsible for product inventory, daily cleaning, and customer sales.

Excelled in customer service, directed customers to products, and maintained store cleanliness.