Customer Relationship Manager
ClearPath Services
2021 - Present • Houston, TX, USA
Provided support across various communication channels including phone, email, and live chat
Excelled in troubleshooting product-related issues
Worked to increase customer satisfaction
Senior Customer Service Representative
AssistYou 24/7
2017 - 2021 • Houston, TX, USA
Answered inbound calls and inquiries
Ensured timely and efficient service
Specialized in calming upset customers
Found satisfactory solutions to customers' problems
Customer Interactions Analyst
HelpAll
2015 - 2017 • Houston, TX, USA
Served as the first point of contact for customers
Generated tickets and resolved complaints
Coordinated with the technical team to ensure prompt issue resolution
