@ lgarcia

DEMO - Laura Garcia

Customer Relationship Manager ClearPath Services

About

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Experience

Customer Relationship Manager

ClearPath Services
2021 - Present • Houston, TX, USA
Provided support across various communication channels including phone, email, and live chat Excelled in troubleshooting product-related issues Worked to increase customer satisfaction

Senior Customer Service Representative

AssistYou 24/7
2017 - 2021 • Houston, TX, USA
Answered inbound calls and inquiries Ensured timely and efficient service Specialized in calming upset customers Found satisfactory solutions to customers' problems

Customer Interactions Analyst

HelpAll
2015 - 2017 • Houston, TX, USA
Served as the first point of contact for customers Generated tickets and resolved complaints Coordinated with the technical team to ensure prompt issue resolution

Education

University of Florida

Bachelor degree (honours)
2013 - 2015 • Florida, USA
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