Collected donations using EFTPOS machines and cash tins during a major sporting event. Assisted with crowd engagement and provided event information to attendees. Demonstrated reliability and initiative in a busy environment while strengthening communication and teamwork skills and representing a community-focused cause professionally.

Operated the POS system to process cash and card transactions efficiently and accurately. Assisted customers with enquiries and maintained a welcoming, tidy store environment. Monitored stock levels, restocked shelves, and maintained display areas to support sales. Supported team members during peak hours to ensure smooth front-end operations. Built strong customer relationships through friendly, respectful service and resolved basic customer complaints professionally.

Currently completing a Bachelor of Commerce majoring in Tourism and Hospitality Management. Relevant coursework includes Service Management and Business Communication, strengthening customer experience knowledge and operational understanding for retail and hospitality settings.

Completed a Diploma of Commerce with studies covering Service Management, Marketing Principles and Business Communication. Gained foundational business knowledge relevant to retail operations, customer service, and merchandising.