Service Advisor in a dealership environment with experience coordinating mechanical repairs and servicing for GWM Haval vehicles. Responsible for greeting customers, creating repair orders, managing bookings, and communicating clearly between technicians and clients. Confident in explaining vehicle issues in easy-to-understand terms, providing accurate quotes, and obtaining approvals for repair work and warranty claims. Supports workshop efficiency by tracking job progress, sourcing parts, and ensuring services are completed on time. Focused on customer satisfaction, retention, and delivering a professional brand experience in line with GWM Haval standards.

Oversaw back-of-house operations in a fast-paced hospitality environment, ensuring smooth service, staff coordination, and compliance with food safety standards. Managed stock rotation, ordering, and inventory levels while supporting rostering and training of new team members. Worked closely with front-of-house staff to maintain service flow, uphold venue presentation, and resolve issues quickly. Assisted with daily operations, cash handling, and implementing promotions to improve customer experience and drive sales.

As a sales assistant at Petbarn, I provided friendly and knowledgeable customer service, assisting pet owners in selecting the right products for their pets. I operated the POS system, handling cash and card transactions accurately, and ensured the store remained clean, organized, and well-stocked at all times. I helped manage inventory, including stock replenishment and product rotation, and supported the team in achieving sales targets. I also participated in store promotions and educational initiatives, helping customers make informed choices while maintaining a welcoming shopping environment. rotation, stock refills.

As a Pathology Collector, I performed safe and accurate collection of blood, urine, and other biological samples from patients, ensuring strict adherence to hygiene and safety protocols. I prepared and labeled specimens correctly, maintained patient records, and managed sample storage and transport according to laboratory standards. I provided clear instructions and reassurance to patients, including children and those with anxiety, to ensure a positive and comfortable experience. I also supported the laboratory team by assisting with administrative tasks and maintaining a clean, organised work environment while complying with all regulatory and quality standards. of blood and other required samples.

As an Assistant Store Manager at Domino’s, I supported the store manager in overseeing daily operations, ensuring smooth and efficient service while maintaining high standards of quality and customer satisfaction. I supervised and trained team members, delegated tasks, and monitored performance to ensure productivity and compliance with company policies. I assisted in inventory management, ordering supplies, and maintaining stock levels, while handling administrative duties including cash reconciliation and reporting. I also resolved customer issues, implemented operational improvements, and contributed to achieving sales targets and a positive team culture.