Promoted after 5 months due to strong performance in fulfilment delivery and client acquisition. Manage a high-performing desk generating ~800 billable hours. Lead business development through outbound calls, client meetings, and site visits, securing multiple new clients. Oversee end-to-end recruitment from client requirements to candidate placement and fulfilment.

Supported shift fulfilment and workforce coordination across multiple client accounts. Ensured accurate matching, compliance, and record keeping.

Promoted to Crew Trainer within the first year. Trained and supported new starters while maintaining service and operational standards. Developed strong customer service, leadership, and conflict resolution skills.

Created and scheduled social media content using Canva, supporting lead generation. Contributed to a company website redesign, briefly using Adobe XD.

Achieved Pass – Highest Mark.

Achieved Distinction / Merit.

Achieved Grades C and above.