Managed daily office operations for a busy hospitality venue, supporting executive leadership with administration, scheduling, and operational planning. Coordinated and delivered a wide range of events including private functions, corporate bookings, community events, and large-scale venue activations. Acted as the main point of contact for event clients, ensuring all requirements were captured, communicated, and executed to a high standard. Handled booking inquiries, drafted event proposals, managed run-sheets, and coordinated with internal teams to ensure smooth delivery. Oversaw venue calendars, staff rosters, meetings, and workflow planning to keep operations running efficiently. Managed supplier relationships and negotiated pricing for events, equipment, and services. Maintained accurate financial records, including invoices, budgets, stock control, and cash reconciliation. Improved administrative processes by implementing checklists, templates, and organisational systems to increase efficiency and reduce errors. Supported HR tasks including onboarding, training schedules, and maintaining staff documentation. Provided high-level customer service, ensuring all patron and client enquiries were resolved promptly and professionally. Assisted managers with reporting, compliance tasks, licensing requirements, and operational documentation.

Supported the Venue Manager in overseeing daily operations of a high-volume bar and restaurant, ensuring seamless service delivery and exceptional guest experiences. Coordinated staff schedules, team meetings, and daily briefings to maintain efficiency across front-of-house and bar operations. Assisted with financial administration including budgeting, invoice management, payroll submissions, and end-of-week reporting. Acted as the communication link between management, staff, and external suppliers — ensuring smooth flow of information and timely issue resolution. Managed executive correspondence, prepared operational reports, and maintained accurate records for compliance and business performance tracking. Provided confidential administrative support to the Venue Manager, including HR documentation, staff performance reviews, and recruitment coordination. Led by example in fostering a professional, service-focused, and collaborative team culture. Coordinated private events and corporate functions, managing logistics, bookings, and client communications from inquiry to completion.

Provided end-to-end recruitment and administrative support to senior consultants and management, coordinating interviews, meetings, and client communications. Managed busy executive calendars, scheduled interviews and business meetings, and ensured seamless coordination between candidates, clients, and internal teams. Drafted contracts, offer letters, and confidential correspondence with accuracy and discretion. Prepared reports, recruitment analytics, and presentation materials for executive meetings and business development reviews. Acted as a key point of contact for corporate clients, maintaining strong professional relationships and ensuring a high standard of service delivery. Supported business operations through database management, document control, and process improvements to enhance efficiency. Assisted with event planning, onboarding coordination, and executive travel arrangements. Collaborated closely with the management team on recruitment strategy, client engagement, and organizational planning.

Provided operational and administrative support to the Venue Manager and senior management team, ensuring efficient daily operations in a fast-paced hospitality environment. Oversaw staff performance, daily briefings, and shift coordination to maintain high standards of service and team communication. Managed executive schedules, coordinated meetings, and assisted with event planning and supplier relations. Prepared reports on sales performance, staffing, and inventory management for review by senior leadership. Handled confidential HR and payroll documentation, including staff onboarding, training coordination, and performance tracking. Acted as the first point of contact for client and stakeholder communication, ensuring a professional and solutions-focused approach. Supported financial administration, including daily reconciliations, budgeting assistance, and supplier invoicing. Coordinated private functions and corporate events, overseeing logistics and ensuring flawless execution. Maintained a calm, organized, and professional presence under pressure, with a focus on problem-solving and proactive communication. Awarded Employee of the Month in recognition of strong performance, leadership, and team support.

Provided comprehensive administrative and operational support to the Store Manager and ownership team, ensuring smooth day-to-day business operations. Oversaw staff scheduling, performance monitoring, and team communication to maintain productivity and service standards. Managed executive calendars, coordinated supplier meetings, and handled confidential correspondence and business documentation. Assisted with financial administration, including budgeting, inventory control, reconciliations, and invoice processing. Prepared weekly reports, sales summaries, and data-driven insights to support management decision-making. Liaised with suppliers, distributors, and customers, representing the business with professionalism and attention to detail. Supported recruitment, onboarding, and staff training, ensuring compliance with company policies and procedures. Coordinated promotional events, store launches, and product tastings, handling logistics and stakeholder communication. Implemented systems to streamline operations, improve efficiency, and enhance overall customer experience.

Developed strong analytical, organizational, and interpersonal skills through research projects and client-focused studies. Gained a foundation in communication, coordination, and confidentiality — skills directly transferable to executive administration and operations roles.