Served guests at an oyster tasting venue, professionally shucked and presented oysters, handled food-safe service and maintained a fast-paced, friendly atmosphere. Worked in a small team to deliver consistently high customer satisfaction during peak service, handled guest enquiries, upsold accompaniments and ensured hygiene and presentation standards were met.

Worked behind the bar serving drinks quickly and courteously during busy summer nights. Maintained composure during peak periods, prepared cocktails and standard drinks, handled cash and POS transactions, restocked and kept the bar organised while delivering friendly service to repeat and new customers.

Led front‑of‑house shifts in a busy alpine hospitality environment. Trained new staff, delegated service tasks, and ensured smooth operations during high-volume periods. Focused on delivering attentive guest service, managing reservations and coordinating with kitchen and bar teams to maintain timely service.

Provided high-standard cleaning services for private homes and short‑term rentals. Focused on detail, reliability and efficient turnaround, ensuring properties met strict hygiene and presentation standards. Developed strong time-management and organisational skills.

Led visitor groups, shared local stories and cultural insights, adapted delivery for diverse audiences and maintained high levels of guest engagement and satisfaction.

Handled customer service at point-of-sale, processed cash and card transactions, maintained tidy checkout areas and resolved customer queries quickly and politely while working efficiently during busy retail hours.

Undergraduate degree focusing on human behaviour, communication and interpersonal skills—useful for customer-facing hospitality roles and team collaboration.

General secondary education with a foundation in communication, organisation and practical skills.