Provided comprehensive administrative and HR support for the retirement benefits scheme. Managed office supplies and organized office operations; handled incoming calls, emails and correspondence; scheduled meetings, appointments and travel. Maintained and updated employee records and HR documentation; supported onboarding processes and managed both physical and electronic filing systems. Coordinated with suppliers and stakeholders. Processed accounts payable/receivable and supported payroll processing, ensuring statutory deductions were calculated and remitted. Administered short-term contract lifecycle including issuing renewal/non-renewal letters, managed recruitment for casual staff (about 15 daily casual hires per year), ensured timely issuance of employment documents, monitored attendance and leave for ~50 employees and tracked annual leave balances with manager reminders. Organized and tracked training programs (~5 quarterly sessions for 50+ employees annually), managed NITA registration and reimbursements, and prepared HR reports to support continuous improvement.

Supported office operations and HR tasks during the internship period. Answered and directed phone and email correspondence, managed appointment scheduling, maintained filing systems and databases, assisted with confidential records, supported onboarding and recruitment tasks including scheduling interviews and preparing documentation. Assisted with daily HR administration duties such as leave management, maintaining employee records, and preparing materials for training and events.

Postgraduate studies focused on HR strategy, employment relations, performance management, and organisational development. Coursework included industrial relations, coaching and leadership frameworks, and HR analytics.

Short course on leadership skills, coaching techniques and team development.

Training focused on employment law, union engagement and workplace relations best practice.

Certification in workplace first aid and emergency response.

Undergraduate degree covering HR principles, business fundamentals, accounting basics and organisational behaviour.

Practical HR training with emphasis on recruitment, employee relations and administrative HR functions.