Coordinated and maintained transport schedules to ensure efficient daily operations. Managed administrative functions including recordkeeping, document preparation, and correspondence. Acted as primary point of contact for clients and staff, ensuring clear communication and timely follow-up. Utilised Microsoft Office suite and freight tracking systems to streamline scheduling and reporting. Supported leadership with documentation, ordering supplies and maintaining organised filing systems. Achievements: improved schedule accuracy and reduced dispatch delays through proactive communications and detailed record updates.

Processed customer orders and accurately recorded stock movements in warehouse management systems. Acted as the main customer contact for inquiries, delivery scheduling and order updates. Coordinated with warehouse staff to ensure efficient dispatch and on-time deliveries. Generated daily reports and documentation to support compliance with company procedures and customer requirements. Contributed to improved order accuracy and on-time delivery performance.

Assisted customers with inquiries, product information and order resolutions. Accurately picked, packed and prepared customer orders according to pick-up schedules. Processed returns and credits with accurate documentation to ensure timely resolution. Monitored stock levels and reported discrepancies to maintain accurate inventory records. Supported warehouse operations and helped maintain a safe, organised environment.

Provided frontline community support as first point of contact by phone, email and in person. Processed service requests, applications and payments while ensuring accuracy and compliance with council procedures. Maintained records and documentation, supporting efficient administration and reporting. Completed a Certificate III in Business traineeship alongside this role, developing foundations in office administration, records management and customer relations.

Forklift licence enabling safe operation in warehouse and stock-handling environments.

RSA certification for responsible service of alcohol—useful for retail roles with alcohol sales and customer service responsibilities.

Vocational certificate providing customer-facing service skills, practical salon tasks and client communication experience.

Completed a Certificate III in Business while working, focusing on office administration, communication, records management and basic business processes. Practical traineeship experience in local government administration.