Founded and manage daily operations of a café in Lombok. Set vision and direction for the business, lead and support staff, manage finances and budgets, ensure high levels of customer service, and develop marketing and growth strategies. Improved guest satisfaction through hands-on service and staff coaching; oversaw stock control and implemented processes to streamline service during peak periods.

Performed deep cleaning and sanitising of 26 cabins and prepared campsite for high season. Managed cleaning equipment and supplies, followed strict cleaning procedures, and ensured guest-ready presentation for accommodation operations.

Supervised, trained and motivated staff to maintain high performance in a busy café environment. Oversaw bar service, table management and staff supervision; managed cash transactions and end-of-day reconciliation; handled reservations and coordinated events and private bookings. Improved service efficiency through staff training and shift rostering.

Part-time waitress and barmaid in a busy burger restaurant. Managed bar inventory and restocking, prepared a range of cocktails, wines and beers, and ensured compliance with health and safety regulations. Contributed to smooth service during rush periods and maintained a clean, organised bar.

Worked across front-of-house and bar in a 500-seat, high-volume restaurant. Used POS systems, managed the cash register, supervised staff, and ensured smooth daily operations. Delivered excellent customer service, managed large group bookings and helped maintain high throughput during peak periods.

Performed accommodation cleaning, restroom and shower maintenance, common area cleaning and waste management. Responded to guest housekeeping requests and monitored cleaning supplies.

Operated switchboard to answer, filter and transfer calls; scheduled appointments and welcomed clients. Developed strong communication and organisational skills in a corporate reception environment.

Postgraduate studies with a focus on management, international business and social innovation. Coursework included project work and international business strategy.

Double-bachelor programme with coursework in law, economics, management, political sciences, sociology and history. Included study abroad: Erasmus in Spain (Universidad de Córdoba) and a year at Universidad del Norte (Colombia).

Certificate course covering core market concepts and Bloomberg terminal fundamentals.