@ angusjock

Angus McLachlan

Customer Service & Hospitality Team Member • Coles Liquor Group / St John Ambulance WA
Reliable hospitality & customer-service professional

About

Private Notes

Would you like to save your changes?

Experience

Team Member - Coles Liquor HYDRA Team

Coles Liquor Group (Metro WA conversion project)
2025 - Present
Seconded to the HYDRA transformation team to support rebranding and operational conversion across Liquorland, Vintage Cellars and First Choice stores in Metro WA. Tasks include store conversion, signage and merchandising updates, logistics between sites, and training local teams on new processes. Work requires travel, flexibility and strong attention to detail to ensure consistent brand rollout and customer continuity.

Event Ambulance Officer

St John Ambulance Western Australia (Belmont & Events)
2024 - Present
Provide advanced first aid and event medical support at a variety of public events. Responsibilities include driving ambulances, managing logistics, liaising with event organisers and offering public-facing information about St John services. Role emphasizes calm decision-making, customer care, and safe handling of medical equipment in busy environments.

Team Member

First Choice Liquor Market (Riverton)
2024 - Present
Part-time retail team member responsible for customer service, stocktake, stocking and facing shelves, operating tills and providing personalised recommendations. Contributed to a high-standard retail environment for a major liquor brand, improving product availability and customer satisfaction. Trained in POS operation, safe handling and stock management procedures.

Brick Specialist (Team Member)

AG (Alquemie Group) - LEGO Certified Store, Westfield Booragoon
2022 - 2024
Retail role focused on delivering joyful customer experiences, operating tills, conducting stocktakes, managing in-store and offsite storage, and maintaining merchandising standards. Assisted customers with product selection, supported store opening/closing procedures and helped maintain high sales and loyalty by delivering friendly, informed service.

Merchandising / Team Member (Casual)

Dan Murphy's (Cannington)
2023 - 2024
Seasonal role focusing on shelf stocking, store facing, customer conversations to determine needs and handle POS transactions. Gained experience in fast-paced retail merchandising and customer recommendation skills during peak season.

Volunteer Lifeguard

Fremantle Surf Life Saving Club
2016 - 2022
Voluntary lifesaving role at a busy surf club. Achieved SLSWA Bronze Medallion, Provide First Aid, IRB Crewperson and Driver certifications, and Advanced Resuscitation Techniques. Duties included beach patrols, crew operations, emergency response and community safety education.

Cashier & Stock Worker

IGA Parry Avenue (Bull Creek)
2021 - 2022
Operated tills, processed customer transactions, fulfilled online delivery orders and performed routine stock replenishment. Developed reliable cash-handling practices and customer service fundamentals in a community grocery setting.

Education

Leeming Senior High School

High School Certificate; Certificate II Automotive (AUR20712); Certificate II Sport & Recreation
2017 - 2022
Completed senior high school with vocational training in automotive and sport & recreation. Gained practical skills through Certificate II Automotive and Certificate II Sport & Recreation, and additional certification from IVET Institute and Motor Trade Association WA in First Aid and Workplace Health & Safety.