• Working effectively in very busy, fast-paced environments, staying calm under pressure and maintaining high service standards. • Managing daily cafe operations, including ordering, stock control, roster creation, and staff supervision. • Leading and supporting team members to ensure smooth service in fast-paced environments. • Delivering excellent customer service while maintaining a friendly, open-minded, and professional approach. • Using strong problem-solving skills to handle issues quickly and effectively.

• Supervising the setup, coordination, and delivery of public and private events, ensuring smooth operations and high-quality guest experiences. • Handling guest feedback promptly and constructively, ensuring issues are resolved quickly and service standards remain high. • Leading and supporting event staff during functions, including catering and service teams, maintaining professionalism and efficiency.

• Responsible for supervising up to 5 staff including recruiting, hiring, on-boarding, rostering, delegating duties, coordinating staff as well as managing the daily operations. • Maintaining a safe working operation, adhering to company policies and procedures, industry guidelines, HACCP regulations and following Work Health and Safety (WHS) regulations • Organising and supervising events and functions, providing exceptional customer service • Managing telephone bookings, setting up tables as per daily bookings, serving food and alcoholic and non-alcoholic beverages, informing patrons of ingredients and allergens to support menu choices, following safety, sanitisation and food handling guidelines

• Contributing to the successful delivery of both small and large-scale community and civic events. • Assisting with ticketing, stage management, event set up and pack down, and activity coordination. • Maintaining a safe environment for all participants and community members. • Adhering to safety protocols and relevant legislative requirements, preventing accidents during the execution of tasks.

• Responsible for taking care of children between the ages of nine months to four years, adhering to company policies and procedures and National Quality Standards • Promoted inclusivity, by celebrating cultural events and holidays to acknowledge the diverse backgrounds of children, fostering a sense of community and belonging. • Supported the centre manager with fire drills and emergency evacuations. • Experienced in maintaining high standards of kitchen hygiene and food safety, ensuring compliance with local health regulations.

• Supervised up to 8 staff members, trained and mentored new staff, promoting positive work ethic and safe working environment • Provided exceptional customer service in a multicultural environment. Demonstrated cultural awareness and sensitivity to diverse customer needs while effectively communicating across language barriers • Managed banking transactions and cash registers • Managed delivery orders and invoices, ensuring accurate record-keeping to support efficient business’ operations.

GPA 6.3/7

GPA 6.3/7

GPA 6.3/7

GPA 6.3/7

GPA 6.3/7