Opened café, set up coffee machine, and organized pastries. Prepared coffee and handled cash and card transactions. Crafted high quality coffees with consistency, speed and attention to detail. Coordinated events, organized pop-up events inside the cafe and set up the area for functions. Provided friendly effective service during busy periods, staying calm when under pressure. Prepared a range of gourmet toasties and salads for the cafe. Trained new staff and ensured smooth service during busy periods. Assisted with opening and closing procedures, including cleaning and resetting for the next day.

Welcomed patients and managed front desk operations in a busy clinic. Scheduled and confirmed appointments for multiple practitioners. Processed Medicare claims, payments, and invoices. Maintained accurate patient records using medical software. Answered calls and responded to patient enquiries professionally. Ensured compliance with privacy and confidentiality regulations.

Managed stock levels and restocked fridges at busy periods. Verified customer IDs for age requirements and ensured responsible alcohol service. Followed RSA regulations, managing intoxicated guests and coordinating with security when needed. Complied with all company policies and legal requirements regarding alcohol service.

Managed stock levels and restocked fridges at busy periods. Verified customer IDs for age requirements and ensured responsible alcohol service. Followed RSA regulations, managing intoxicated guests and coordinating with security when needed. Complied with all company policies and legal requirements regarding alcohol service.

Greeted customers with a friendly, laid-back vibe while providing personalised style and product recommendations. Maintained a clean and aesthetic store layout, ensuring displays matched the shop's elevated coastal brand. Educated customers on premium surfwear and lifestyle products, from clothes to eco-friendly suncream. Handled Eftpos transactions smoothly, including returns, special orders, and loyalty cards. Supported inventory management, restocking shelves, tagging and re-styling the place. Assisted in social media content ideas or in-store promotions. Built relationships with regulars, locals, and tourists, to create a welcoming, exclusive shopping experience. Helped out making coffees and running food to tables, when needed by the cafe team.

Managed stock levels and restocked fridges at busy periods. Verified customer IDs for age requirements and ensured responsible alcohol service. Followed RSA regulations, managing intoxicated guests and coordinating with security when needed. Complied with all company policies and legal requirements regarding alcohol service.

Prepared conference rooms for clients - boardroom meetings and set up for functions. Dealt with allergies, ensuring no cross-contamination. Assisted in larger events, playing the role of a wine waitress, and assisting with plate delivery, serving at large cabaret dinners. Provided assistance in other departments such as; Reception, Bar, Breakfast, Housekeeping. Built strong relationships with customers and staff.

Greeted guests warmly and provided efficient check-in and check-out services. Managed reservations, cancellations, and room allocations using booking systems; Booking.com, Expedia, Agoda, Hotels.com, Trivago. Handled phone, email, and in-person enquiries professionally. Processed payments, invoices, and refunds accurately (cash, EFTPOS, online bookings). Provided local information, directions, and recommendations to guests. Responded promptly to guest requests, complaints, and maintenance issues. Maintained accurate guest records and updated booking systems. Handled housekeeping to ensure rooms are clean and ready on time. Monitored room availability and maximised occupancy where possible. Ensured reception area remained clean, organised, and welcoming. Followed safety, security, and emergency procedures.

Attained SITHFAB025 Prepare and serve espresso coffee, SITHFAB021 Provide responsible service of alcohol, and SITXFSA005 Use hygienic practices for food safety.