Managed staff, ensuring high productivity and a positive work environment. Responsible for customer satisfaction, stock control, and supplier orders. Oversaw financial operations, consistently meeting weekly budgets. Hired staff according to company policy to achieve goals. Prepared and served quality beverages and food items, following specific recipes and preparation techniques. Operated cash registers and handled payments. Explained menu items and provided excellent customer service. Maintained a hygienic and well-organized workspace through regular cleaning and stocking.

Managed cafe operations, focusing on staff supervision, customer service, and maintaining operational efficiency. Contributed to a positive customer experience and supported daily business functions.