Customer Experience Specialist
Dyson
2021 - 2022 • Booragoon WA, Australia
- Deliver hands-on demonstrations of Dyson’s hair styling products and showcasing their unique benefits
- Proactively engaging with customers to generate interest with Dyson products that are suited to their individual needs
- Build strong relationships with store management and staff and educating them on the features of Dyson products so they’re able to direct customers to make informed purchases when I am not in-store
- Take responsibility for achieving KPIs whilst delivering a high standard of customer service
- Ability to produce accurate reports daily to provide Dyson with insights into performance of sales activities to find trends and patterns to improve service and ensure sales growth
- Maintain high standard of visual merchandising and look for opportunities to increase Dyson’s in-store presence
Maître d’ and Public Relations
Emily Taylor
2021 - Present • Fremantle WA, Australia
- Being the first point of contact for all guests and patrons when entering the resturant
- Superising wait staff
- Welcoming guests and assigning tables to the guests without bookings or escorting bookings to their assigned table
- Ensuring satisfaction of all guests in their entire dining experience at Emily Taylor
- Ensure that tables are ready during turn-over periods when guests leave and before new guests arrive
As well as public relation duties for Emily Taylor - Tiktok currently under construction
Fashion Business Owner
Various Fashion Businesses
2020 - Present • Perth WA, Australia
- Maths and calculation for accounting, invoicing as well as for pattern making and measuring clientele for made-to-measure projects
- Copywriting for social media engagement and producing descriptions
- Photography for self-promoting on social media
- Creativity to match products to their respective company. With three different brands with completely different identities, I need to ensure that I keep them distinctive from each other. My three companies are i) swimwear ii) up-cycled fashion iii) made-to-measure costumes. I also dabble in embroidery work.
- Artistic abilities with designing all my products from pen and paper to on the rack
- Drawing skills to be able to confidently demonstrate what I can create for a client
- Understanding of fabrics and materials
- Mastery in fashion construction; including sewing, pattern making, and cutting
Bartender
Si Paradiso
2019 - 2020 • Highgate WA, Australia
- Preparing alcoholic and non-alcoholic beverages for patrons
- Interacting with customers to ensure a high quality of service from beginning to end
- Assessing customers' needs and preferences and make education recommendations
- Knowledge for cocktail preparations and service
- Ensure the bar and bar area is clean and tidy throughout the entire service hours
- Ensuring a high level of attention to detail during service as well as for the end of night procedures to ensure the bar as an astounding hygiene.
Promotional Model & Brand Ambassador
Panache Marketing
2018 - 2019 • Western Australia, Australia
- Promote a product and/or company brand such as Maybelline and Cover Girl
- Increase customer awareness and boost product sales
- Approach customers' in a welcoming and professional manner as well as being well-spoken
- Have an outgoing, exciting and energetic attitude with clientele
- Empecable presentation with hygiene and grooming standards
- Ability to learn product knowledge in a short period of time and aliterate this knowledge with customers
- Protecting brand reputation with understanding what the company's customer or client needs are
- Understanding effective promotions so I don't waste my time promoting badly
