Led end-to-end operations across multiple stores, ensuring consistent performance and brand standards. Managed and coached department leaders and frontline teams; conducted performance reviews and coaching plans. Drove sales performance, profitability, and KPI achievement, controlling rosters, wages, and labour budgets. Oversaw stock control, ordering, audits, and shrinkage reduction, plus merchandising and promotional planning. Ensured strict compliance with WHS, liquor licensing, and company policy; acted as escalation point for complex issues.

Managed full store operations including sales, staffing, rosters, payroll, and compliance. Handled cash management, accounting, and end-of-day reconciliation; controlled stocktakes, costings, and margins. Negotiated with grocery and liquor suppliers to maximise profitability, and ran promotions to drive upselling. Maintained COVID-safe operations throughout the pandemic with strict hygiene and record-keeping standards.

Led daily operations of a high-traffic grocery and liquor store, including staff recruitment, training, and rosters. Oversaw cash handling, payroll, stock ordering, inventory, and profit margins. Built strong supplier relationships and planned promotions while maintaining food safety, WHS, and liquor compliance.

Supervised daily store operations and team members, including recruitment, training, and rostering. Managed cash handling, payroll, and stock ordering, ensuring food safety, WHS, and liquor compliance.

Delivered excellent customer service in a fast-paced retail environment, operating registers and handling cash. Replenished stock, maintained store presentation, and responded to customer enquiries.