Led Census portfolio for team, exercising leadership and strategic planning to ensure successful project outcomes. Consistently met KPIs while committing to continuous professional development to enhance service delivery. Achieved proficiency in diverse systems, enhancing team collaboration and driving positive outcomes.

Showcased product knowledge and customer service skills to effectively assist customers Managed B2C & B2B transactions, optimising logistics and systems to enhance service delivery Cultivated collaborative relationships with colleagues to foster teamwork and knowledge sharing

Delivered exceptional customer service while supporting various tasks to meet client needs Handled customer inquiries through telephony and processed outbound correspondence. Adapted schedule for holiday shifts to support staffing needs, ensuring operational continuity Maintained flexibility with holiday shifts, ensuring operational continuity

In depth coursework covering digital marketing strategies, social media optimisation & analytics and content creation techniques. Experience with industry standard tools and platforms such as Google Analytics, SPSS and Adobe Creative Suite. Collaborative projects simulating real world marketing scenarios, allowing for practical application of theoretical knowledge. Working with real local business and implementing SEO & performance metrics for growth.