Managed a section of up to 40 customers per service. Opened and closed the restaurant, welcomed guests, presented the menu, and provided drink and food recommendations based on orders and dietary requirements. Skilled in carrying and serving up to 3 plates at once and tray service. Prepared and served cocktails, drinks and coffees, maintaining a clean and organized bar area. Managed inventory and stock levels. Ensured clear communication with kitchen for fast and accurate orders. Handled payments and end-of-day cash register. Helped in the kitchen when needed.

Provided full guest care from arrival to departure for 4-day all-inclusive stays. Delivered a personalised luxury experience based on each guest’s preferences. Served breakfast and dinner with high standards of service. Ensured all meals met dietary requirements & allergy needs. Prepared the lodge for guests return after snow activities (sauna, fireplace, treats). Daily room cleaning & maintenance with strong attention to detail.

Supervised team members, delegated tasks, and ensured high-quality work. Planned, prepared, and served a different breakfast menu for up to 50 guests each day. Prepared up to 15 guest rooms per day, including full cleaning and setup to high hospitality standards. Managed inventory of room supplies and food stock, maintaining organization and efficiency. Collected, washed, folded, and managed all guest and staff laundry. Handled maintenance, gardening, and seasonal opening & closing of the lodge.

Welcomed guests to their bungalows, ensured a smooth check-in and out process, and verified everything was in order. Prepared and set up breakfast for guests, and assisted with bar service. Cleaned bungalows, shared areas, toilets, and reception hall. Assisted with repairs, property setup and general maintenance tasks.

Provided professional table service for corporate canteens, banquets, and luxury hotels, serving both plated meals and buffet-style events. Adapted quickly to different venues, teams, and service styles, ensuring smooth operations and high guest satisfaction.

Recruited, trained, and onboarded new staff members. Defined work schedules and delegated tasks to team members efficiently. Acted as liaison between the team, management, and clients to ensure smooth operations and high service standards.

Managed incoming and outgoing calls. Assisted customers by identifying issues and delivering effective solutions, ensuring satisfaction and positive experiences.

Welcomed and oriented guests, providing information and assistance. Reorganized seating plans to optimize guest experience and event flow. Monitored guest areas to ensure safety and comfort throughout events. Worked efficiently under time constraints and in high-pressure situations, maintaining quality service.