Developed, implemented and maintained victim-focused domestic abuse policies to improve operational outcomes and victim support. Drafted concise briefings and commissioned workstreams to communicate CPS positions under tight timeframes. Led internal and external stakeholder engagement with criminal justice partners to ensure policies were operationally effective. Recognised for clear communication, attention to detail and ability to present recommendations to senior colleagues.

Managed a small team of five, overseeing guidance dissemination and resourcing to streamline case progression. Supported implementation of new processes (e.g. priority custody charging) and liaised with regional police forces to feedback operational improvements. Built team coordination, training and process improvement experience.

Produced quality casework files to support effective charging decisions while ensuring compliance with SOPs and data protection. Reviewed and analysed performance data to create daily reports for senior managers, hone attention to detail, and resolve issues on case files using clear written communication.

Delivered high-quality customer service in a busy retail environment. Supervised checkout staff, supported team coordination, and handled customer queries professionally. Developed communication, problem-solving and basic leadership skills in a fast-paced setting.

Managed time-critical tasks under pressure, demonstrating reliability and teamwork. Coordinated with clients and cared for animals to high standards of responsibility.

Served high volumes of guests in a theme-park environment, delivering outstanding customer service and maintaining food-safety standards. Gained experience in food handling, teamwork and working to strict service standards.

Distinction in portfolio and project presentation. Developed skills shaping and influencing public policy and presenting recommendations to senior colleagues.

Distinction in portfolio of evidence; developed transferable skills and behaviours applied in practical situations.

Responsible Service of Alcohol (RSA), Introduction to Cocktails, Barista training and Food Handler certification — practical training for front-of-house and bar roles.

Completed A-levels and GCSEs including Maths, English Language and Literature.