Promoted to Manager and responsible for daily shift operations, staff supervision, rostering, training, employee safety and adherence to food safety standards. Managed cash handling procedures, reconciliations and POS transactions. Led teams through high-volume service periods, maintained cleanliness and HACCP-compliant processes, and resolved customer queries to ensure a welcoming experience. Focused on staff coaching, punctuality, and performance under pressure. Implemented quick task prioritisation during peak times to maintain service speed and quality. Developed strong communication and leadership skills while ensuring a safe and efficient workplace.

Provided day-to-day customer service including order taking, food and beverage preparation and frontline cash and card transactions. Maintained high standards of cleanliness and hygiene, supported stock rotation, and assisted in training new staff. Consistently met speed and accuracy targets, supported promotional activities, and contributed to a positive customer experience through friendly, attentive service.

Promoted and sold Martini products at events and retail locations. Built customer rapport, represented brand standards, and supported in-store activations to increase product visibility. Developed persuasive communication and merchandising skills while delivering excellent customer support.

Completed a five-year secondary arts program with coursework in visual and media arts alongside general secondary education subjects. Gained creative production experience and participated in extracurricular projects including film-set support for local and international shoots.