Led incoming tender assessment, assembled cross-disciplinary teams and managed timelines for content and commercials to meet strict deadlines. Ran strategy workshops, drafted and reviewed responses, liaised with customers for clarifications and ensured legal and commercial compliance with executive and legal sign-off. Strengths: high-volume coordination, stakeholder communication, process-driven delivery and resilience under pressure — directly transferable to a fast-paced hospitality environment.

Managed national sales strategy for managed services, led a dispersed sales team, set targets and coached staff to exceed KPIs. Focused on delivering consistent customer experiences, problem resolution and fast decision-making in busy periods — skills applicable to front-of-house leadership and service delivery in hospitality.

Owned bid lifecycle: strategy, content creation, commercial modelling and cross-functional coordination. Facilitated workshops, delegated roles and ensured quality control across high-stakes submissions. Developed strong written and verbal communication skills and the ability to perform under tight deadlines.

Managed enterprise accounts, negotiated commercial terms and maintained long-term customer relationships. Built sales processes and delivered outcomes in competitive, high-volume markets. Experience strengthened my customer-first mindset and ability to read and respond to customer needs quickly.

Managed day-to-day operations of a busy quick-service restaurant: rostering, customer service, staff training and conflict resolution. Practical hospitality experience with hands-on service delivery, team coordination and maintaining standards under pressure.

Completed

RSA