Manage all client bookings, enquiries and follow-ups directly, building trust quickly through active listening and strong communication.

Delivered friendly, personalised customer service on the shop floor, helping drive daily sales performance. Supported and mentored team members on product knowledge and service standards, contributing to a positive team culture. Handled customer enquiries and concerns professionally, keeping interactions positive and solutions-focused.

Greeted and assisted customers with product selection, building rapport that encouraged repeat visits. Processed cash and electronic transactions accurately and efficiently. Supported stock replenishment and store tidiness during busy trading periods.

Front-desk role managing bookings, enquiries and payments by phone and in person. Resolved customer concerns professionally and courteously in a fast-paced setting.