@ aardikakhatun

Ruksar Khatun

Waitress & Kitchen Staff • Civic Hotel
Customer-focused retail & hospitality professional | Accounting student

About

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Experience

Waitress & Kitchen Staff

Civic Hotel - Perth WA
2024 - Present
Greet and serve customers with a friendly, professional manner to ensure excellent dining experiences. Accurately take and deliver food and beverage orders, assist chefs with basic food preparation (chopping, assembling, portioning), and maintain clean, properly set tables. Monitor food quality, report issues to kitchen supervisors, and follow strict workplace safety, hygiene and food handling standards. Collaborate with team members to maintain fast and efficient service during busy periods, contributing to positive guest feedback and smooth front-of-house operations.

Retail & Customer Service Assistant

Bigmart - Kathmandu
2023 - 2024
Assisted customers with purchases, enquiries and transactions in a busy retail environment. Maintained professional service standards under time constraints, supported point-of-sale operations, and helped manage inventory and stock presentation. Worked independently and as part of a team to ensure smooth store operations and timely resolution of customer issues, improving overall customer satisfaction.

Housekeeping Cleaner

Sangrilla Hotel - Kathmandu
2023 - 2024
Delivered high-quality cleaning services across guest rooms and public areas, ensuring compliance with health, safety and hygiene standards. Demonstrated reliability, strong time management, and attention to detail. Coordinated with housekeeping supervisors to maintain room readiness and support excellent guest experiences.

Picker & Packer

Varun Beverage - Kathmandu
2021 - 2023
Handled stock management, order preparation and quality checks in a fast-paced warehouse setting. Worked efficiently under deadlines to meet order targets, contributed to team productivity, performed inventory counts and ensured accurate packing and dispatch. Followed safety protocols to maintain a compliant and efficient warehouse environment.

Education

Murdoch University - Perth WA

Bachelor of Accounting (in progress)
2024 - Present
Currently pursuing a Bachelor of Accounting, building strong competencies in financial reporting, accounting principles and analysis. Demonstrates commitment to professional growth and transferable skills for retail finance tasks, cash handling and record keeping.

Kaustuv College - Kathmandu

Certificate of Higher Education in Business
2021 - 2023
Completed a higher education certificate with foundation knowledge in business, accounting and economics. Developed communication, teamwork and problem-solving skills through group assignments and projects; participated in extracurricular activities that improved leadership and time-management abilities.