• Managed day-to-day store operations, maintaining high standards of customer service, compliance and store presentation. • Handled customer complaints, loss prevention and security incidents professionally, keeping a safe environment for staff and customers. • Completed weekly compliance audits and controlled stock through cycle counts, adjustments and stocktake. • Managed weekly payroll, including reviewing team hours, resolving discrepancies and completing payroll close on time. • Trained, coached and supported team members across customer service, compliance and daily operations.

• Provided friendly customer service and helped customers locate and select products. • Operated registers and processed transactions accurately across day and night shifts. • Replenished shelves and maintained store presentation, following workplace safety and store procedures.

• Delivered friendly customer service, handled product enquiries and provided recommendations. • Operated POS and processed cash and electronic transactions accurately. • Managed stock replenishment, cycle counts, adjustments and stocktake activities. • Supported store opening/closing; trained new team members and progressed to 2IC through strong performance and reliability.