@ 994578705l

WEI LONGWEI

Customer Service Professional • Nanjing Century Edge Hotel
Dedicated Customer Service Professional seeking a retail opportunity.

About

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Experience

IT Engineer

Shanghai Chuangren Computer Technology Co., Ltd.
2024 - 2025
Provided technical support and troubleshooting for hardware and software. Assisted with system setup, testing, and maintenance. Supported project environments and ensured smooth system operation. Delivered basic training and technical assistance to users.

Front Desk Receptionist

Nanjing Century Edge Hotel
2022 - 2023
Welcomed guests and managed check-in and check-out processes. Handled payments and ensured accurate cash transactions. Responded to customer inquiries in person, by phone, and email. Resolved guest issues and maintained high service standards, providing local area information and handling guest complaints. Coordinated with housekeeping and other departments.

Education

Jinling Institute of Technology

Bachelor
2018 - Present