Provide administrative support for NDIS client services including client communication, scheduling and coordination of support workers. Maintain accurate client records and ensure confidentiality and compliance with NDIS standards. Prepare documentation, process invoices and track payments, assisting with financial reconciliations and billing inquiries. Contribute to policy adherence and organized reporting to support efficient operations and high-quality client care.

Actively engage customers to drive sales and deliver exceptional service; upsell complementary items to increase basket value. Maintain visual merchandising standards, ensuring attractive product presentation and correct labelling. Operate point-of-sale systems accurately across multiple payment methods and balance cash drawers. Manage dock duties including receiving, unpacking and routing stock to departments to support inventory flow. Attend product training to maintain up-to-date knowledge, collaborate with team members to achieve store objectives, and adapt to busy periods and special events while providing clear feedback to management for continuous improvement.

Postgraduate studies focused on cyber security principles, risk management and technical security topics. Balancing study with part-time professional roles to build both technical and practical workplace capabilities.

Undergraduate degree covering business systems, information technology fundamentals, and practical IT applications in organisational contexts.