- Process and maintain database records for reporting - Respond to customer service requests via email, phone or in-person support - Process invoices, receipts and all payment records - Provide effective supervision and training to all new staff

- Confirmed and facilitated patient appointments - Maintained an organised patient database including patient info, insurance policies and payment details. - Responded to telephone and email enquiries, as well as in-person customer requests - General administrative tasks such as scanning, printing and faxing.